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Archive for the ‘Business’ Category

Great marketing idea, shame about the execution

Thursday, August 4th, 2011

The other day, a direct mail letter arrived in our mailbox for ‘the householder’. It was for a storage company who, having somehow got wind of the real estate agent’s sign on our fence, were pitching their facility and packaging services. Maybe they go through the ‘for sale’ ads, I don’t know, but it was a good idea – though I think I could have done a better job on the sales letter.

Trouble is, it’s actually our neighbours who are selling. It’s easy to see how the mistake happened; we’re number 7 and our neighbours are 7A, the property having been subdivided sometime in the ’80s. But if you’re going to market directly to those who are likely to need your services sometime in the near future – and if not, then why? – it’s worth double-checking to make sure it’s going to the right potential customer.

Otherwise, it might instead end up with someone who just writes a blog post mocking your mistake.

This is what I keep telling people

Wednesday, July 20th, 2011

My dad likes to send me news articles. Often they’re about strange studies on dog behaviour. Others are about (the disturbingly frequent) remakes of TV shows from my childhood. The latest one he sent me was this, a BBC News article that suggests poor spelling costs businesses revenue.

I’ve said this for years. Poor writing and spelling detracts from the overall professionalism and credibility of your site, and no matter how good the design, how snazzy the HTML5, how clever the SEO, you will be judged on the site’s copy. Because that’s what people engage with the most, what they use to guide them around the site and make that all-important decision to book an appointment or draw out their credit card. Even if they don’t realise it.

Which is why people like me are around. Rule number one: if you don’t trust yourself more than your spellchecker (and you shouldn’t trust the spellchecker), look for a copywriter.

Why a change really is as good as a break

Friday, May 27th, 2011

We just spent the weekend rearranging our office space. Not my favourite way to spend a weekend, but in the last couple of weeks we’ve both found that we’ve been really unproductive: we’ve been working in a mess of coffee cups and scrap paper, and with the weather getting colder, it’s not conducive to getting anything useful done.

Sure, we could have just cleaned up the office. But with the state it was in, it was just as easy to take out almost all the furniture and start again. And it means:
- The scanner and the printer aren’t a dumping ground for notes and papers I plan to deal with later: my filing boxes are right next to me
- We no longer have to point the stereo remote under the desk to get at the other table it was on
- We have wall space for a whiteboard
- If I need to scoot round to look at something on Matt’s monitor, I can get my chair round without it getting stuck
- I’m tucked away in a nice little corner, which I love
- The floor is no longer littered with receipts and general detritus
- I don’t have to sweep stuff out of the way to put my coffee cup down
- I don’t get the glare of the window behind me because I’ve moved over half a metre
- Thanks to the glorious invention that is the cable tidy, I don’t have cables covering my workspace
- The room itself feels bigger and less cramped.

The upshot of this is that this week I’ve come back to work with a bit more motivation. It’s like having had a break and coming back with renewed vigour, and having made more efficient use of our space means that I feel more able and inclined to make more efficient use of my time.

The best part: we managed to keep our cat’s favourite sleeping spot intact. So it’s win-win for everyone – though he’s still looking askance at the new space and I don’t think he agrees.

Write Copy, Make Money by Andy Maslen

Monday, May 23rd, 2011

This has to be one of the best no-nonsense titles I’ve ever seen. A reader picks it up and thinks, what do I want to do? Write copy and make (more) money. Maybe this will help?

It will.

I’ve been wanting to check this book out for a while now; Write to Sell was the first book about copywriting I read, and I’ve subsequently bought The Copywriting Sourcebook as well, which I’ll probably review next time I’m short of a topic for a blog post. I like Maslen as a writer: he’s accessible and easy to read, without coming across as condescending. There are even a few chuckles. That can be hard to pull off in these types of books.

As you’ll read elsewhere, this isn’t a book about the art/science of copywriting. It assumes you’re already a copywriter, either with your own business or looking to go it alone. This is a book about how to make money from doing it.

As in any of these books, some parts are more useful than others. It’s very much aimed at the real beginner business owners, and some parts, such as the section on sole trading versus limited liability companies, I was able to skim having made my choice more than two years ago. That said, I side with Maslen on which is better, so I’d say it’s sound advice.

Perhaps the thing I like most about this book is that it doesn’t pretend that the freelance copywriting biz is an easy road. I’m seriously sick of hearing tales about people who quit their job to go freelance, and just a few months later were not only earning more than ever before, they were only working three hours a day.  (Usually they’re just a bit vague on the details of how they got there.) I was also pleased to see him impressing on the reader the importance of time off – I also get a bit sick of these freelance writing zealots who claim that they work from 4am to 10pm and that’s the only way you’ll get ahead. (You certainly won’t get much else in life done.)

The chapter on winning your first copywriting job is one of the best, and one I wish I’d had when I started. Would it have changed my approach? Possibly not. Would it have helped my confidence? Probably. The section on pricing is also a good one to read: the number one question I see online, and occasionally get asked, is whether charging by the hour or by the project is better, and here you’ll find nice, reasoned arguments with actual ballpark figures to think about.

It does have its weak points. The section at the end that includes interviews with other copywriters was one I found myself skimming. That said, when I did make more of an effort to read it, I realised that there are so many ways to go about the business of copywriting, and that one person’s word is never necessarily gospel. Conversely, there are some things that are a pretty common experience to us all. And I think that was probably the point Maslen was trying to make.

Write Copy, Make Money: a good read for the seasoned pro and the beginner. Just don’t expect all the answers without having to do some thinking for yourself. (And if you don’t want to think for yourself, what are you doing in business?)

http://cache0.bookdepository.com/assets/images/book/medium/9789/8143/9789814302586.jpg

Networking and vintage clothes shopping: I like ‘em both

Wednesday, November 3rd, 2010

Unlike many self-employed people, I like networking events. I see it as being a bit like something else I enjoy: vintage clothes shopping. Yeah, it’s girly, but hear me out.

Image: Flickr user Rex Roof

Picture this: you’re in a shop that’s a mess of muddled clothes racks, shoes, hats and bags scattered around. Where do you start? You pick a likely-looking rack and start picking through it. Nothing for you. You pick another rack, flick through it. Nothing. Undeterred, because there’s always something interesting (hey, wow, a garish tie-dyed leather jacket! A fuchsia 1980s bridesmaid’s dress!), you keep picking through rack after rack, and you hit paydirt. Maybe it’s something you’ve always hoped to find. Or maybe it’s something you immediately fall in love with and know you’ll have a long happy life together.

Now picture this: you’re in a conference hall, groups of people milling everywhere. Where do you start? You pick a circle of friendly-looking chatting people, say hello, and butt in. They’re talking about the session on jQuery, which you didn’t attend and know nothing about, but you politely stay for a few minutes. Maybe you quietly move on then, picking your way through more groups, maybe you stay when the topic changes to something you know about, maybe you strike up a one-on-one conversation with someone there that leads to the exchange of business cards.

See some similarities? If you try to just relax and go with the flow, networking can be fun. Don’t put pressure on yourself; that’s how you go all shy and become the wallflower who neither gets nor gives business cards. Don’t go in there with the expectation that you’ve GOT to get new clients there; you’ll come off as being desperate. I’ve chatted with people at events about all kinds of things, from copywriting to travelling to dog training. Almost all of them have been extremely nice, and it’s a good buzz when they seem genuinely interested in what you do and ask for a business card.

Okay, there’s an element of luck – just happening to start talking to someone who’s interested in working with you – that a lot of people don’t like, and I get that; but I’d argue that many things in life are a question of right place, right time. And in this age of words on a screen, what’s not to like about a little face-to-face contact?

Stupid things I’ve done in the line of duty

Tuesday, May 4th, 2010

You know that sinking, tight-throat feeling when you realise you’ve done something really stupid and avoidable and there’s nothing you can do about it? I’m guilty of all of these:

Photo: http://i120.photobucket.com/albums/o166/jlbyler/FACEPALM.jpg

Got the person’s name wrong at the top of an email
There are variations on this. You might be sending an identical email to a number of people and have left the ‘Dear XXX’ at the top. (Bonus points if it’s an invoice!) Or you might have cut and pasted a previously sent email, and forgotten to change the name at the top. Or, my favourite, you type in ‘Dear wrong-but-very-similar name’ and don’t notice until you’ve hit ‘send’. And there’s nothing you can do but resend the email and hope they don’t notice the name and assume a glitch has caused you to send it twice.

Said the wrong thing at a function
Maybe you had one too many, or you just got a little out of your depth, or you weren’t quite sure if the other person is joking around with you. Whatever, you make a quip or let a naughty word inappropriately slip out, and in that second after, that pause lets you know that you’ve entered Faux Pas country. Time to change the subject or politely excuse yourself.

Answered “Are you busy?” with anything other than “yes”
In a client-provider situation, when the client asks if you’re busy, the only correct answer is yes. This lets them know that you’re successful and well worth the dollars they’re paying you. Telling them “it’s not too bad” or “actually, it’s pretty quiet at the moment” are both wrong answers. When in doubt, treat it like “how are you?” in a social situation – people don’t want to know that you burnt your toast or that you think you’re developing a serious addiction to edamame beans. You always answer “fine, thanks”.

What have you done that makes you cringe?

Five ways I conquer my weaknesses

Wednesday, March 17th, 2010

We all have weaknesses when it comes to productivity – especially with the myriad distractions when you have no boss but yourself, and you work from home. We all want to appear super-efficient, but we’re also only human, and working online it’s all too easy to lose focus.

Image: http://www.narrativetherapy.com.au/blog/

Sometimes I have to work harder to get going than I do on the actual work. This has always been a problem for me – I was always the “I’ve almost started!” kid when it came to homework. But I have never missed a deadline, so a lot of it comes down to knowing your weaknesses, and exploiting them where necessary.

So here are five tricks I’ve learned that work for me; feel free to disagree and give me something better to work with.

1) Get the slacking off out of the way first. When I switch on the computer, I look at my RSS feeds first, including the just-for-fun ones. Then I read my two main news sites. The idea is that I run out of temptation so I have no choice but to get on with the task at hand.

2) Use another web browser for work stuff. This is my favourite. I use Firefox usually, but when I have to look at client sites and do web research for work, I’ve been using Chrome. In Chrome, I have no bookmarks, no RSS feeds, and no saved sites – ergo, nothing to pull my attention away.

3) Take frequent breaks. I’m one of those people who works best in bursts, rather than for long stretches. I know when I can soldier on through, and when my attention has waned to the point that I read the same sentence over and over. That’s when I go and get another coffee or hang out the washing, ready to start again.

4) Do the easy work first. Lots of people say to get the hard stuff done first, but that’s not how I roll, baby. I like to ease myself in; by the time I get to doing the hard stuff, I’m in work mode and I can stay on-task better.

5) Religiously fill out my timesheet. I just use a notepad document for each project and log start/end times each day. It makes me very conscious that it’s work time – and I can see how long it is between bouts of work, which is often a good kick in the pants. It’s vital to do proper timesheets anyway if, like me, you charge by the hour, but this way I’m using it to my advantage.

Any other good tips?

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